Return & Refund Policy

Returns & Cancellations

You may cancel your order for a full refund up until the time you receive your shipment confirmation email with tracking information(Not including pre-sale items). If you cancel after your order has been sent you are responsible for the return shipping fee and 6% handling fee. In addition, the original shipping fee we incurred to send the bike to you will not be refunded (even when ‘free’ shipping is advertised). Our refund policy is ‘All Sales Are Final Unless Otherwise Stated in This Policy’.

Orders may be canceled before shipment for a full refund.
Once the order has shipped, it cannot be canceled and is subject to return shipping fees.

Return shipping fees vary by model due to size and weight:

R6 / Titan S: $180 per bike
R6 Pro / T1 / Mimas: $300 per bike

Victrip will provide a return shipping label, and the designated carrier will collect the return package. The customer may also choose self-return or arrange the return shipment by himself.

Please notice: If the customer decided to arrange the return shipment by himself and the request has been confirmed by Victrip’s customer service team, it is the customer’s responsibility to ensure the safety of the shipping and the success of the return. The customer must choose the signature confirmation service for the shipment, and we highly recommend adding additional shipping insurance for the return package. Victrip will not be responsible for any damage, loss, or other accidents to the shipment arranged by the customer.

The customer needs to email Victrip’s customer service team regarding any order cancellation. Once an order cancellation request has been approved, Victrip will email the customer a cancellation notification email. Please do not send your purchase back to us until we have authorized the return in writing. Victrip will reject all shipments without being scheduled to arrive, and the customer is responsible for any related fee or loss.

If you order a product by mistake you will be charged according to this policy.

Pre-Order Policy

If you purchased a pre-order item from our store, you have a 72-hour window to decide whether to keep or cancel your order. Our system will automatically capture your full payment after 72 hours, at which point a 6% transaction/processing fee(6% of the order total)） will be charged by the bank. If you contact us to cancel your order within the 72-hour period, you will receive a full refund. If you do not contact us within 72 hours, your order will be considered confirmed. Any cancellation requests made after the 72-hour period will be subject to a 6% deduction from your refund amount.

Returns & Refunds

Victrip accepts return and refund requests within 14 days of delivery, subject to the conditions outlined below.

Non-Quality Related Returns

If a return is requested for non-quality-related reasons (including but not limited to personal preference, incorrect selection, or no longer needed):

The customer is responsible for round-trip shipping costs.
Return shipping fees are based on the carrier selected and the product’s size and weight.
The item must be:
- Unused and unridden
- In the same condition as received
- Returned with original packaging and all included items (charger, keys, hardware, manuals, etc.)

⚠️ Items that have been ridden, used, or kept for more than 14 days are not eligible for return.

Quality-Related Returns

Victrip offers FREE return or exchange within 14 days of receipt only for confirmed manufacturing defects.

Defects must be reported within 14 days of delivery.
Customers must provide:
- Clear photos or videos showing the issue
- Order receipt or order number
All defect claims are subject to inspection and confirmation by Victrip.

Definition of Critically Damaged Items

Critically damaged items are defined as products where the main structure is visibly deformed and normal riding or functionality is affected.

NON-RETURNABLE ITEMS INCLUDE, BUT ARE NOT LIMITED TO:

A) Financial & Promotional Items

Gift cards
Giveaways or free promotional items

B) Sale / Discounted Items

Sale items or discounted products,
unless otherwise stated at the time of purchase

C) Unauthorized or Special Purchases

Products purchased from unauthorized resellers
Special order items

D) Used, Damaged, or Worn Items

Used or ridden bikes with no quality issues
Damage caused by misuse, negligence, or improper operation
Minor scratches, paint wear, cosmetic imperfections
Normal wear-and-tear after use

E) Accessories & Replacement Parts

Accessories and replacement parts are non-returnable and non-refundable,
unless they arrive damaged or defective

Refund Eligibility Overview

Situation	Resolution
Quality issues	Full refund or partial refund
Wrong item received	Free exchange or full refund
Missing or damaged accessories	Free replacement or partial refund
Undeliverable or lost package	Free reshipment or full refund
Order canceled before shipment	Full refund
Order canceled after shipment	Return shipping fee applies
Customer refuses delivery	Return shipping fee applies
Package shipped with shipping insurance purchased	Shipping insurance fee is non-refundable
Non-quality return (within 14 days)	Refund minus return shipping fee

We only replace items if they are severely defective or extremely damaged. If you believe you may be eligible for an exchange or replacement, please email support at support@victripebike.com.

*Once your return is received and inspected we will notify you of the approval or rejection of your refund. Victrip eBike reserves the right to withhold up to the full value of the refund if the bike is in poor condition upon receipt.

Return address:

BKAWB,5920 E Slauson Avenue, Commerce,CA,90040
(This address does not accept any packages without prior confirmation from the victrip merchant. Customers will bear full responsibility for any loss incurred.)

VICTRIP EBIKE VEHICLE LTD

2900 S SEPULVEDA BLVD UNIT 506 LOS ANGELES, CA 90064, CA, California, 90064, United States of America