Shipping policy

Shipping Area

We offer free shipping on bicycles within the:

Excluding the archipelagos: Hawaii, Puerto Rico, Guam, Alaska, American Samoa, U.S. Virgin Islands, Northern Mariana Islands.
PO Boxes or APO Boxes are excluded.
Bulk orders or freight shipments do not qualify for free shipping.

Orders are usually shipped within 48 hours via FedEx (except pre-orders).
For pre-orders/backorders, please refer to the shipping date listed on the product page/payment page.

You will receive a shipping confirmation email with a tracking number once your order ships.
Accessories purchased together with bikes may ship separately; receiving them at different times is normal.

United States: 4–7 business days
Canada/UK/EU: 4–8 business days
Delivery time depends on distance from our warehouse.
Business Days: Monday–Friday (excluding holidays and weekends), GMT-5 Eastern Time, USA.

About parcel carriers We will select the appropriate carrier based on your delivery address.（At the same time, in order to ensure that your package arrives safely, we recommend that you purchase third-party shipping insurance.）
If your delivery address is prone to lost or stolen packages, please contact us before placing your order to add Signature Required service.
Upon delivery, packages must be signed for by an adult aged 21 years or older.
If you plan to use a third-party shipping service, we cannot provide any extra documentation.

Change Request	Before Shipping	After Shipping
Order Cancellation	Free	$180 per bike cancellation fee
Change of Address	Free	Not available after shipment

For returns without quality issues, customers must arrange and pay their own return shipping.
Please refer to our Return & Refund Policy for full details.

If your delivery address is prone to lost packages, contact us to add Signature Required service.
If tracking shows delivered but you did not receive the bike, please contact us within 48 hours. After 48 hours, you must contact FedEx directly.

Shipping times may be affected by customs clearance or public holidays.
During holidays, couriers may limit operations; service resumes immediately after.
We are not responsible for lost, stolen, or damaged items caused by FedEx or other carriers.

We do not accept returns for accessories without quality issues.
For damaged items, send photos or videos within 48 hours of receipt. Damaged parts will be replaced or compensated for free.